Suppose you have a news site and a user visits your review of a restaurant as they walk through town. They may just want to know if you gave it two or four stars… or they may want to know your reviewer's in-depth thoughts and recommendations for each course. How you deliver this information will make a big difference. (And remember, they're impatient!)
In a story or photo feature about fashion, for instance, you could add a widget showing locations of the stores that sell each dress or pair of shoes you feature, or video of the fashion shows where they were revealed.
For example, if a soccer fan is having a micro-moment, they probably just want the top highlights and the final score from the match last night. This could be your spot for a social media update or a 30-second video. But if they're in a macro-moment, they'll want in-depth match analysis, team lineups and analysis of how the final score will affect the league. That's your moment for the long-form article or podcast.
Ask: "Is our journey optimized for search?" How do consumers across all the different social channels interact with your sites? Are they optimized correctly?
You can't afford to under-serve your customers while you deal with measurement gaps. Even if the return on investment (ROI) for certain moments may not be directly measurable (yet), train your team to use credible estimates to ensure nothing’s falling through the cracks.